Terms of service

These Terms of Service govern your access to and use of ellisonboutique.com and any purchases made through the website.

The online store is operated by VEVA Ecommerce, trading as Ellison Boutique. Throughout these Terms, references to “Ellison Boutique”, “VEVA Ecommerce”, “we”, “us”, and “our” refer to VEVA Ecommerce.

VEVA Ecommerce is registered in the Netherlands and operates Ellison Boutique as an online store serving customers in the United Kingdom.

By browsing our website, purchasing a product, creating an account, submitting content, or otherwise using our website or related services (“Services”), you agree to these Terms.

If you do not agree with these Terms, you should not use our Services or place an order through our website.

These Terms should be considered together with our:

  • Returns, Refunds & Cancellations Policy

  • Shipping Policy

  • Privacy Policy

  • Other policies, notices, or information published through our website

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

Our online store is powered by Shopify Inc., which provides the e-commerce infrastructure used to operate our website and sell our products.

1. Eligibility and Use of Our Store

By using Ellison Boutique or placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

If you are under 18 years old, you may only use our website with the permission and involvement of a parent or legal guardian.

You must use our website and Services lawfully.

You may not use Ellison Boutique:

  • For illegal purposes

  • To commit or facilitate fraud

  • In violation of applicable laws or regulations

  • To introduce viruses, worms, malware, or other harmful code

  • To disrupt our website or technical systems

  • To interfere with the systems or rights of another person

  • For an unauthorised commercial purpose

Serious or repeated misuse may result in your access to the website being restricted or terminated.

We may also refuse or limit access where we have reasonable grounds to believe that fraud, unlawful activity, misuse, or a breach of these Terms has occurred.

2. Customer Accounts and Information

When placing an order, you agree to provide complete, current, and accurate information.

This may include:

  • Your full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Payment information

You are responsible for checking all information before submitting your order.

If you discover an error after checkout, please contact us as soon as possible.

Once an order has entered processing or has already been dispatched, we cannot guarantee that changes can still be made.

If you create an account, you are responsible for protecting your username, password, and other login information.

Where necessary to prevent fraud, abuse, or unauthorised commercial resale, we may limit or cancel orders associated with the same:

  • Customer account

  • Payment method

  • Billing address

  • Delivery address

3. Placing an Order and Forming a Contract

Products shown on our website represent an invitation for customers to place an order. Displaying a product does not, by itself, constitute a binding offer by Ellison Boutique.

When you submit an order, you are making an offer to purchase the selected products.

You may receive an automated confirmation after checkout. This confirms that we have received your order but does not necessarily mean we have accepted it.

A binding contract is created when we confirm acceptance of your order or confirm that the order has been dispatched.

Products placed in your shopping basket are not reserved before an order is accepted.

Before dispatch, we may decline or cancel an order for legitimate reasons, including where:

  • The product is unavailable

  • Payment cannot be authorised

  • Your billing or delivery details are incomplete or incorrect

  • There is an obvious pricing error

  • Product information contains an obvious mistake

  • We reasonably suspect fraud or unauthorised activity

  • The order appears to be intended for unauthorised commercial resale

  • Delivery cannot be completed to the address provided

  • The order violates applicable law or these Terms

Where payment has already been collected for an order that we cancel, the amount paid for the cancelled products will be refunded to the original payment method.

4. Prices, Payments and Authorisation

Unless clearly stated otherwise, product prices displayed on Ellison Boutique are shown in British pounds sterling (GBP).

Before you submit an order, checkout will display the total amount payable, including applicable delivery charges and any taxes collected by us.

Product prices, promotions, and availability can change from time to time.

A later price change will not normally affect an order that we have already accepted.

Payment must be completed using one of the payment options made available during checkout.

By providing payment details, you confirm that:

  • You are authorised to use the selected payment method

  • The information you provide is accurate

  • Sufficient credit or funds are available for the transaction

Payments may be handled by independent payment providers and financial institutions.

Their own terms and privacy practices may also apply.

Before accepting or processing an order, payment-authorisation, identity-verification, and fraud-prevention checks may be carried out.

Payment card information is handled by authorised payment providers using appropriate security measures.

Other information transmitted through the website may pass through different networks or be technically adapted where necessary to connect with networks, devices, or Services.

5. Discounts and Promotional Offers

From time to time, Ellison Boutique may make discount codes, promotional prices, multi-buy offers, or other promotions available.

Unless a promotion states otherwise:

  • Promotions may only be available for a limited period

  • Discount codes have no cash value

  • Discounts cannot be applied to previous purchases

  • Multiple discount codes may not be combined

  • A promotion may be limited to one use per order or customer

  • Certain products may be excluded

  • A minimum purchase value may apply

We may change or withdraw a promotion before an order has been placed.

This will not normally affect an order that has already been accepted using a valid promotion.

A promotional benefit may be refused or cancelled where we reasonably believe that it resulted from:

  • Fraud

  • Misuse

  • Technical manipulation

  • An obvious mistake

6. Products, Descriptions and Website Information

We take reasonable steps to keep the information displayed through Ellison Boutique accurate and up to date.

However, website content can occasionally contain outdated information, omissions, inaccuracies, or typographical mistakes.

Certain products may only be available online or in limited quantities.

We make reasonable efforts to accurately represent:

  • Product colours

  • Photographs

  • Measurements

  • Product descriptions

  • Features and other relevant information

Some differences may nevertheless occur.

For example:

  • Colours may look different depending on your display or device

  • Small measurement differences may occur

  • Photography or lighting may affect how a product appears

  • Packaging may be changed

  • Products may receive minor updates that do not materially alter them

Product photographs should therefore be viewed together with the written product information.

We may restrict the quantity available to a particular:

  • Customer

  • Household

  • Account

  • Payment method

  • Order

Products may also be discontinued, replaced, or withdrawn from sale.

Nothing in this section affects your legal rights where a product is faulty, unsafe, damaged, not as described, or otherwise fails to comply with the contract.

Errors and Corrections

Website information may occasionally contain errors concerning matters such as:

  • Product details

  • Measurements

  • Prices

  • Promotional offers

  • Shipping costs

  • Delivery estimates

  • Availability

We may correct errors or update website information when necessary.

If an obvious mistake is identified before your order has been accepted, we may correct the information and ask you to place the order again.

If a clear pricing or product-information error is discovered after you submit an order but before dispatch, we may contact you and allow you to either:

  • Proceed using the corrected price or information; or

  • Cancel the affected product or order and receive a refund

We are not required to supply a product at an obviously incorrect price where it should reasonably have been clear that a mistake had occurred.

General website information should not be used as the only basis for an important decision where a more complete or authoritative primary source is reasonably available.

We may revise or correct website content when appropriate.

Unless required by law, we are not obliged to continually update historical or archived information.

7. Shipping and Delivery

Ellison Boutique currently offers products for delivery to customers within the United Kingdom.

Orders are handled through our logistics and delivery network.

Information regarding:

  • Order processing

  • Delivery estimates

  • Delivery costs

  • Shipping procedures

is provided in our Shipping Policy.

Unless a delivery date has specifically been guaranteed, delivery times should be treated as estimates.

Delays may occasionally result from matters outside our reasonable control, including:

  • Courier delays

  • Delivery-network disruption

  • Severe weather

  • Public holidays

  • Transport disruption

  • Operational problems

  • Incorrect or incomplete customer information

  • Failed delivery attempts

If your order does not arrive within the estimated timeframe, please contact us within a reasonable period.

The risk of loss or damage will normally transfer to you when the products have been delivered to you or to another person identified by you to receive the delivery.

If you independently nominate a third party or delivery location that was not offered by us, responsibility may pass when the order is delivered to that person or location.

Our Shipping Policy contains further information about processing and delivery.

8. Returns, Refunds and Order Cancellations

Returns, refunds, damaged products, and order cancellation requests are handled under our Returns, Refunds & Cancellations Policy.

A product must not be returned before you:

  1. Contact our customer service team

  2. Receive return authorisation

  3. Receive the correct Warehouse Address

Returns sent without approval or sent to an incorrect address may not be accepted or processed.

Our Company Address must not be used as the return address for merchandise.

Returned products must satisfy the applicable conditions, eligibility rules, and time limits described in our Returns, Refunds & Cancellations Policy.

Customers purchasing online may also have statutory cancellation and return rights under applicable consumer legislation.

Any voluntary return period offered by Ellison Boutique is provided in addition to mandatory consumer rights and does not replace those rights.

Nothing in these Terms or our return policy limits your rights where a product is:

  • Faulty

  • Damaged

  • Unsafe

  • Not as described

  • Not of satisfactory quality

  • Not fit for its intended purpose

Approved refunds are handled in accordance with our Returns, Refunds & Cancellations Policy and applicable law.

9. Shopify and Other Third-Party Services

Our online store uses technology and Services supplied by Shopify and may also make other third-party tools, applications, or integrations available.

We do not control every third-party platform used in connection with the website.

We cannot guarantee that an independent third-party tool or Service will always be:

  • Available

  • Error-free

  • Accurate

  • Secure

  • Suitable for a particular purpose

Your use of such Services may also be governed by the third party's own terms, conditions, and privacy policies.

To the extent permitted by applicable law, Ellison Boutique is not responsible for loss caused solely by an independent third-party Service that is outside our control.

New features, tools, or Services added to our website in the future will also be governed by these Terms.

10. Links to Other Websites

Ellison Boutique may include links to third-party websites or platforms.

Such links may be provided for convenience or information.

Unless we clearly state otherwise, the presence of a third-party link does not mean that we:

  • Control that website

  • Approve its content

  • Endorse its products

  • Endorse its Services

  • Accept responsibility for its practices

Before purchasing from or interacting with an independent third party, you should review its applicable terms and privacy information.

We are not responsible for a transaction entered into directly between you and an unrelated third party.

11. Reviews, Photos, Feedback and Other Submissions

The website may allow you to submit content such as:

  • Product reviews

  • Comments

  • Photographs

  • Suggestions

  • Feedback

  • Other submissions

When submitting content, you confirm that it:

  • Reflects your genuine experience where applicable

  • Is accurate

  • Does not infringe intellectual property or privacy rights

  • Is not unlawful

  • Is not defamatory, threatening, discriminatory, or abusive

  • Does not contain malware or spam

  • Is not deliberately misleading

  • Does not impersonate another person

  • Does not disclose another person's private information without permission

You remain the owner of original content that you create.

However, when you submit content to Ellison Boutique, you grant VEVA Ecommerce a non-exclusive, worldwide, royalty-free licence to use, edit, reproduce, translate, publish, and display that content for purposes connected with our:

  • Website

  • Business

  • Advertising

  • Social media

This licence remains subject to applicable law.

We may reject or remove content that breaches these Terms, applicable laws, or our content standards.

We are not required to publish every submission or respond to every piece of feedback.

12. Ownership of Website Content

Unless otherwise indicated, the website and its content are owned by or licensed to VEVA Ecommerce.

This can include:

  • Text

  • Graphics

  • Logos

  • Photographs

  • Product descriptions

  • Designs

  • Layouts

  • Icons

  • Videos

  • Software

The Ellison Boutique name, branding, and associated materials must not be used without our prior written permission.

Our website is intended for personal and non-commercial shopping use.

Without prior written authorisation, you must not:

  • Reproduce substantial portions of the website

  • Republish website content

  • Commercially exploit or sell website material

  • License our content

  • Remove copyright or ownership notices

  • Scrape or extract website information using automated systems

  • Use Ellison Boutique branding in a way that falsely suggests an association with us

Using our Services does not transfer any ownership rights in our intellectual property to you.

13. Privacy and Personal Information

The way we collect and process personal information is explained in our Privacy Policy.

By using Ellison Boutique or purchasing through the website, you acknowledge that personal information may be processed as described in that Policy.

Payment details may be processed directly by authorised payment providers and may not be stored by Ellison Boutique in full.

Please review our Privacy Policy before submitting personal information.

14. Activities That Are Not Permitted

In addition to the other restrictions contained in these Terms, you may not use Ellison Boutique or its content to:

  • Commit an unlawful or fraudulent act

  • Breach applicable laws

  • Infringe our rights or another person's rights

  • Harass, threaten, abuse, or discriminate against others

  • Submit false or misleading information

  • Introduce harmful software

  • Collect personal information without authorisation

  • Send spam or phishing communications

  • Distribute unsolicited communications

  • Interfere with website security

  • Attempt unauthorised access to systems or accounts

  • Scrape or crawl the website without permission

  • Place fraudulent orders

  • Abuse discounts or promotions

  • Impersonate another person or organisation

We may restrict or suspend access if we reasonably believe these rules have been breached.

You also may not reproduce, duplicate, copy, resell, or commercially exploit any portion of our Services without our written permission.

15. Website Operation and Availability

We aim to keep Ellison Boutique operational and accessible, but continuous website availability cannot be guaranteed.

From time to time, access may be interrupted, restricted, or changed because of:

  • Maintenance

  • Security work

  • Technical difficulties

  • Operational requirements

  • Business changes

  • Legal or regulatory requirements

We may change, remove, or discontinue website functionality where necessary.

Where reasonably possible, these changes will not interfere with orders that have already been accepted.

We do not guarantee that the website will always operate without interruption, delay, security issues, or errors.

16. Your Consumer Rights

Nothing in these Terms removes or limits a right or legal remedy that cannot lawfully be excluded.

Products supplied to consumers remain subject to applicable consumer protection requirements.

Any reference to a website feature or third-party service being supplied on an “as available” basis does not remove your statutory rights relating to products purchased from Ellison Boutique.

Unless clearly stated otherwise, our products are intended for ordinary personal or household use.

17. Our Responsibility to You

We are responsible for loss or damage that is a foreseeable consequence of:

  • Our breach of these Terms; or

  • Our failure to use reasonable care and skill

A loss may be considered foreseeable where it was obvious that it could occur or where both you and we knew that it could happen when the contract was formed.

To the extent permitted by law, we are not responsible for losses that:

  • Were not reasonably foreseeable

  • Result from incorrect information you provided

  • Result from circumstances outside our reasonable control

  • Could reasonably have been avoided by following instructions we provided

  • Relate to business or commercial use of a product primarily sold for personal use

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud

  • Fraudulent misrepresentation

  • Deliberate breach of our obligations

  • Breach of mandatory consumer rights

  • Liability that cannot legally be excluded or restricted

Your statutory rights remain unaffected.

18. Commercial Use and Indemnification

If you use the website for business or commercial purposes, you agree to compensate VEVA Ecommerce, trading as Ellison Boutique, for reasonable losses, liabilities, damages, and costs arising directly from:

  • Your unlawful use of the website

  • A material breach of these Terms by you

  • Your infringement of another person's legal rights

This provision does not apply in a way that would unfairly limit the statutory rights of an individual consumer.

19. Circumstances Outside Our Control

We are not responsible for a delay or failure to perform an obligation where it results from an event outside our reasonable control.

Examples may include:

  • Natural disasters

  • Severe weather conditions

  • War

  • Terrorism

  • Civil unrest

  • Government restrictions

  • Epidemics or pandemics

  • Logistics disruption

  • Operational disruption

  • Courier or transport disruption

  • Industrial action

  • Internet failures

  • Telecommunications failures

  • Payment-system failures

  • Supply-chain interruption

Where such an event occurs, we will take reasonable steps to reduce its impact.

If an event outside our control results in a substantial delay, you may have a right to cancel the affected order where applicable law provides such a right.

20. Restriction or Termination of Access

These Terms continue to apply for as long as you use our website or Services.

You may stop using Ellison Boutique at any time.

We may restrict or terminate your access if we reasonably believe that you have:

  • Seriously or repeatedly breached these Terms

  • Used our Services unlawfully

  • Used our Services fraudulently

  • Attempted to damage or disrupt the website

  • Created a security risk

  • Abused promotions or Services

Termination does not affect rights, obligations, or liabilities that arose before termination.

If a valid order was already accepted, termination of website access does not remove your obligation to pay for that order.

21. Severability and Waiver

If a particular provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary.

The remainder of the Terms will continue to apply.

If we do not immediately enforce a particular right or provision, that does not mean we have permanently waived that right.

Any waiver by us will only take effect where it has been expressly confirmed in writing.

22. Complete Agreement

These Terms, together with the policies and other information incorporated or referenced in them, form the agreement between you and VEVA Ecommerce regarding your use of Ellison Boutique and purchases made through the website.

They replace earlier versions of our Terms dealing with the same subject matter.

Nothing in this provision excludes liability for fraud or fraudulent misrepresentation.

Section headings are included to make these Terms easier to navigate and do not change their interpretation.

23. Applicable Law and Disputes

These Terms and contracts formed through Ellison Boutique are governed by the laws of the Netherlands.

If you are a consumer living in the United Kingdom or another country, you will still benefit from any mandatory consumer protections under the laws of your country of residence that cannot legally be excluded by contract.

The courts of the Netherlands have non-exclusive jurisdiction in relation to disputes arising from these Terms.

Where applicable consumer law permits, consumers may also bring proceedings before another court that has jurisdiction.

Before beginning formal legal proceedings, we encourage you to contact our customer service team so that we can first attempt to resolve the matter directly.

24. Updates to These Terms

We may revise these Terms periodically.

Reasons for an update may include:

  • Changes to Ellison Boutique or our business

  • New or changed website functionality

  • Changes in legislation or regulation

  • Technical or security requirements

  • Improvements to customer information or clarity

The current version will be published on our website.

Where applicable, the revision date will also be updated.

Changes will not normally apply retrospectively to orders that were already accepted unless:

  • Applicable law requires this; or

  • You and we agree otherwise

Continued use of our website after updated Terms have been published means the new version will govern future website use and future orders.

25. Contact Information

Email: info@ellisonboutique.com
Phone: + 44 20 39968319

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (GMT/BST)
Saturday and Sunday: Closed

Business Information

Shop Name: Ellison Boutique
Warehouse Address:  More Plus 3 Central Park, Hudson Avenue, Severn Beach, Bristol, BS35 4EL, United Kingdom
Company Name: VEVA ECOMMERCE
Company Registration Number: 99916959
Company Address: Wethouder Kortingstraat 6, 5854PN Bergen L, The Netherlands