Privacy policy

This Privacy Policy explains how VEVA Ecommerce, operating under the trading name Ellison Boutique (“Ellison Boutique”, “we”, “us”, or “our”), handles personal information in connection with our website, products, customer service, and other services we provide.

This includes information collected when you browse or shop through ellisonboutique.com, place an order, communicate with us, create an account, interact with our marketing, or otherwise use our website and related services.

Throughout this Policy, references to “you” or “your” mean any individual whose personal information we process, including customers, website visitors, account holders, and other users of our Services.

By accessing or using our Services, you acknowledge that your personal information may be collected, used, stored, and disclosed in the ways explained below.

1. Information We May Collect About You

The personal information we collect depends on how you interact with Ellison Boutique.

For the purposes of this Policy, personal information means information that identifies you, relates to you, describes you, or can reasonably be linked to you.

We may receive this information directly from you, automatically through your use of our website, or from companies and service providers that assist us in operating our business.

Information You Provide to Us

When you place an order, contact our team, create an account, request a return, or otherwise interact with us, you may provide information such as:

Your name
Email address
Telephone number
Billing address
Delivery address
Payment confirmation details
Products purchased or ordered
Account username and password
Security or account-verification information
Customer service messages and enquiries
Complaint information
Return, refund, or cancellation details
Marketing and communication preferences
Product reviews
Feedback or comments
Photographs or other content you choose to submit

Certain website functions or Services may require specific information to operate.

You are not required to provide information where it is optional. However, if required information is not provided, we may be unable to process an order, provide a requested Service, or make certain website features available to you.

Information Collected During Website Use

When you browse or interact with our website, some technical and usage information may be collected automatically.

This can include:

Your IP address
Device information
Browser type
Operating system
Network and connection information
Pages visited
Products viewed
Shopping-cart activity
Links you interact with
The website or source that referred you to us
Dates and times of website visits
Interactions with our emails
Interactions with advertisements
General information about how you navigate and use our Services

Cookies, pixels, web beacons, and similar technologies may be used to collect this information.

Information Provided by Other Companies

We may also receive information from third parties that provide services to us or support the operation of our business.

These may include:

Shopify and other website technology providers
Payment processors
Banks and financial institutions
Shipping and logistics companies
Returns providers
Customer service platforms
Security and fraud-prevention providers
Analytics companies
Marketing and advertising partners
Social media platforms

For example, payment providers may collect and process card information, bank-account information, billing details, and other information required to complete a transaction.

Third parties may also collect information when you visit our website, interact with advertisements, or open or click communications from us through technologies such as cookies, tracking pixels, software development kits, third-party libraries, and web beacons.

Information that we receive from third parties will be handled in accordance with this Privacy Policy.

2. Why We Process Personal Information

We use personal information where it is necessary to operate Ellison Boutique, provide our Services, communicate with customers, protect our business, and comply with applicable obligations.

Processing Purchases and Providing Our Services

Your information may be used to:

Accept and process payments
Confirm and fulfil orders
Arrange shipment and delivery
Provide order-status and delivery updates
Manage customer accounts
Provide account features
Communicate with you about purchases
Handle cancellations
Process returns and exchanges
Process refunds
Respond to questions
Provide customer support
Maintain records relating to your purchases and interactions with us

Where relevant, Shopify may also connect your Ellison Boutique account with other Shopify services that you choose to use.

When Shopify processes information for its own services, its own privacy and consumer-privacy policies apply.

Customer Communication and Service Improvement

We may process information to manage our relationship with you and improve how our Services operate.

This may include using information to:

Answer customer enquiries
Handle complaints
Communicate about your orders or account
Understand how customers use our Services
Identify areas where our website can be improved
Improve website functionality and performance
Better understand customer needs
Maintain our relationship with customers

Marketing and Personalisation

Where permitted, we may use personal information to communicate with you about Ellison Boutique and promote our products.

This may include:

Sending promotional emails
Sending marketing text messages
Sending promotional postal communications
Informing you about products, promotions, or offers
Personalising parts of your shopping experience
Displaying advertisements
Tailoring advertisements shown on our website or elsewhere
Measuring advertising performance
Analysing how users interact with marketing campaigns

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email.

Opting out of promotional emails does not prevent us from sending messages that are necessary for your order, account, delivery, refund, return, security, or customer service request.

Security, Fraud Prevention, and Legal Protection

We may use personal information when necessary to protect our customers, website, business, and Services.

This can include:

Identifying suspicious activity
Detecting or preventing fraud
Investigating potentially unlawful conduct
Responding to malicious activity
Protecting accounts
Enforcing our policies and Terms of Service
Defending our legal rights
Protecting the rights or property of other customers or third parties
Meeting legal and regulatory obligations

If you have an Ellison Boutique account, you are responsible for keeping your login credentials confidential.

Please do not share passwords, usernames, or other account-access information with other people.

3. Cookies and Online Technologies

Ellison Boutique uses cookies and comparable technologies to operate and improve the website.

Cookies may help us:

Remember your preferences
Remember actions you take on the website
Maintain your shopping cart
Enable checkout
Support customer accounts
Improve website functionality
Monitor website performance
Analyse usage
Protect against fraud or malicious activity
Understand customer behaviour
Measure marketing and advertising results
Personalise products, Services, and advertisements

We may also allow selected technology, analytics, advertising, and business partners to use cookies or similar technologies through our website.

These companies may use them to provide services, measure website activity, understand interactions with advertisements, or personalise content and advertising.

Most internet browsers accept cookies automatically.

Depending on your browser, you may be able to remove existing cookies or block or limit new cookies through your browser settings.

Please be aware that disabling cookies can affect the operation of the website. Certain features may stop working correctly or may no longer be available.

Blocking cookies through your browser does not necessarily prevent all information from being shared with advertising, analytics, or other third-party partners.

Our website is not designed to respond to browser-based “Do Not Track” signals.

Information regarding cookies used by Shopify can be found in Shopify's own Cookie Policy.

4. When Personal Information May Be Shared

Running an online store requires us to work with other companies.

We may disclose personal information where necessary to operate our Services, complete orders, process payments, provide customer support, conduct marketing, protect the business, or comply with legal requirements.

Information may be shared with:

Website hosting and technology providers
IT providers
Cloud-storage services
Payment processors
Banks and financial institutions
Order-processing providers
Delivery and logistics companies
Returns providers
Customer service providers
Analytics providers
Advertising platforms
Marketing partners
Social media platforms
Professional advisers such as accountants, lawyers, auditors, and insurers
Companies affiliated with us or within the same corporate group

Information may also be disclosed:

When you request or authorise us to share it
When you use a social media integration or third-party feature
To comply with legislation or regulatory requirements
In response to a lawful request by an authority
In response to warrants, court orders, or other legal processes
To enforce our agreements or policies
To investigate fraud or security incidents
To protect our customers, business, rights, Services, or property

If our business becomes involved in a transaction such as a merger, acquisition, reorganisation, insolvency, financing event, or sale of business assets, personal information may also be disclosed or transferred as part of that process.

Types of Information That May Be Shared

Depending on the circumstances, disclosed information may include:

Name
Email address
Telephone number
Billing address
Delivery address
Account information
Purchase and transaction information
Products viewed or purchased
Customer service communications
Return and refund information
Website Usage Data
Approximate location derived from an IP address
Marketing preferences
Advertising-interaction information

We do not use sensitive personal information for the purpose of drawing conclusions or making inferences about your personal characteristics.

5. External Websites and Third-Party Services

Our website may contain links to other websites, services, or online platforms that we do not own or control.

Once you leave Ellison Boutique and access a third-party website, its own privacy policy, security practices, and terms apply.

We are not responsible for the privacy or security practices of independent third parties, nor can we guarantee the accuracy, reliability, security, or completeness of their websites or Services.

Information that you post or provide through public or semi-public third-party services, including social media platforms, may be visible to other users and may be collected or used by those users or other third parties.

The presence of a third-party link on our website does not necessarily mean that Ellison Boutique endorses that company, its products, its content, or its privacy practices.

6. Storage and International Processing of Information

Our business and the companies that support us may operate in different countries.

As a result, your personal information may be transferred to, stored in, or processed in a country other than the country where you live.

Employees, vendors, and business partners located outside your country may also process your information.

Where applicable law requires safeguards for transfers outside the European Economic Area or the United Kingdom, we may rely on recognised transfer mechanisms such as:

An applicable adequacy decision
European Commission Standard Contractual Clauses
The UK International Data Transfer Agreement
The UK Addendum to European Commission Standard Contractual Clauses
Another legally recognised international transfer mechanism

These safeguards relate to the handling and storage of personal information across jurisdictions.

7. How Long We Keep Personal Information

We retain personal information only for as long as it is reasonably required for the purposes for which it is processed or where retention is necessary for legal or business reasons.

The appropriate retention period may depend on whether the information is needed to:

Maintain an account
Provide our Services
Process an order
Maintain transaction records
Handle a return
Complete a refund
Provide customer service
Meet accounting requirements
Meet tax requirements
Satisfy other legal obligations
Prevent or investigate fraud
Resolve disputes
Enforce agreements and policies
Establish, exercise, or defend legal claims

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

8. Protecting Your Information

We use measures intended to safeguard the information processed through our Services.

However, no security system or method of transmission is completely secure.

We therefore cannot guarantee absolute security of personal information.

Information transmitted over the internet may also be exposed to risks while in transit.

For this reason, please avoid sending highly sensitive or confidential information to us through insecure communication methods.

9. Your Privacy Choices and Rights

Privacy rights differ depending on the country or region where you live.

Subject to applicable law, you may have one or more of the rights described below.

These rights are not always absolute. In certain situations, we may be legally permitted or required to restrict or refuse a request.

Accessing Your Information

You may have the right to ask us what personal information we hold about you and obtain information about how it is being used or disclosed.

Correcting Your Information

You may be entitled to ask us to correct personal information that is inaccurate or incomplete.

Requesting Deletion

In certain circumstances, you may ask us to delete personal information we hold about you.

Some information may need to be retained where this is required by law or necessary for legal claims.

Receiving or Transferring Your Data

You may have the right to receive certain personal information in a structured, commonly used, machine-readable format.

Where applicable, you may also have the right to request that qualifying information be transferred to another organisation.

Restricting How Information Is Used

You may be able to request that certain processing of your personal information is limited or temporarily stopped.

Objecting to Processing

Depending on applicable law and the reason for processing, you may have the right to object to certain uses of your information.

This can include processing based on legitimate interests and the processing of information for direct-marketing purposes.

Withdrawing Consent

If we process information based on your consent, you may have the right to withdraw that consent.

Withdrawing consent does not make earlier processing unlawful where the processing was lawful at the time it occurred.

Marketing Preferences

You can stop receiving promotional emails by selecting the unsubscribe option included in our marketing communications.

We may still send essential non-promotional communications after you unsubscribe, including communications relating to:

Orders
Deliveries
Customer accounts
Returns
Refunds
Security
Customer service matters

10. Making a Privacy Request

If you would like to exercise a privacy right, please contact us using the details at the bottom of this Policy.

We will not discriminate against you because you exercise a privacy right.

Before acting on a request, we may need to confirm your identity.

Verification may involve requesting information such as:

Your email address
Account information
Order information
Other information reasonably necessary to verify the request

Where permitted by applicable law, an authorised representative may submit a request on your behalf.

We may ask for evidence showing that you authorised that representative to act for you and may also verify your identity directly.

Requests will be handled within the period required by applicable law.

11. Information Relating to Children

Ellison Boutique's Services are not designed or intended for children.

We do not knowingly collect personal information directly from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that you can request its deletion.

12. Privacy Complaints

If you have concerns about how your personal information has been collected, used, disclosed, or otherwise handled, you can contact us using the information provided below.

We will review your complaint and seek to address your concerns.

Depending on where you live, you may also have the right to submit a complaint to the relevant data-protection authority.

As VEVA Ecommerce is registered in the Netherlands, complaints may be submitted to the Dutch data-protection regulator, the Autoriteit Persoonsgegevens.

Individuals in the United Kingdom may also be entitled to contact the Information Commissioner's Office (ICO).

13. Updates to This Policy

We may revise this Privacy Policy periodically.

Changes may be made because our business practices change or because of operational, legal, regulatory, or other requirements.

When an updated version is published, we may update the stated revision date and take any additional steps required by applicable law.

The version available on our website will represent the current Privacy Policy.

14. Contact Information

Email: info@ellisonboutique.com
Phone: + 44 20 39968319

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (GMT/BST)
Saturday and Sunday: Closed

Business Information

Shop Name: Ellison Boutique
Warehouse Address: More Plus 3 Central Park, Hudson Avenue, Severn Beach, Bristol, BS35 4EL, United Kingdom
Company Name: VEVA ECOMMERCE
Company Registration Number: 99916959
Company Address: Wethouder Kortingstraat 6, 5854PN Bergen L, The Netherlands