Orders are typically processed within 1–3 business days after your order has been confirmed. Orders placed before 5:00 PM London time may begin processing the same business day. Orders received after this cut-off, or on weekends and public holidays, will be processed on the next business day.

Orders can only be cancelled within 15 minutes of placing the order. If you wish to cancel, please contact us as soon as possible. After the 15-minute period, we may already have started processing your order and can no longer guarantee that it can be changed or cancelled.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information. You can also check the latest status of your shipment at any time through our Track Your Order page.

Eligible items can be returned within 30 days of delivery, provided they are unused, unworn, unwashed, and returned in their original condition with all tags attached. For full details and return instructions, please visit our Return Policy.

We accept a range of secure payment methods, including major credit and debit cards. For a complete overview of the available options, please visit our Transactions Policy

You can reach our customer service team through our Contact page or by emailing us at info@ellisonboutique.com.